Network Support - I.T. Service Level Agreements
As businesses become more and more reliant on IT for the management of day-to-day business processes, it is vital that should your system crash or you need repairs/updates that this can be resolved quickly and efficiently with minimal disruption to your business.
Our IT Service Level Agreements provide a high level of support and consultancy using the latest in remote desktop and diagnostic software. Our experienced, bilingual technicians are also available to carry out work on-site when required.
Why tie up valuable time and resources trying to understand computer network technology and resolve PC network issues - like blocked printer queues, failed back ups, adding new users and so on - when we can take care of it all for you.
Key Services - IT Technical Support
- Telephone Support : Access to our helpdesk team for registering and resolving IT problem .
- Remote Desktop and Server Support : Allows us to remotely access and resolve any problems directly.
- Onsite Visits: Support contract can include a number of onsite call out vists to resolve a IT issue.
- Travelling and mileage chargeable : When onsite calls are included, no travelling costs included
- Annual onsite health check : A visit to the company offices to check security levels, server and desktop health.
- Loan Replacement Equipment : For breakdown of essential equipment , provide an optional replacement.
- Free Advice : Provide advice in changes in the business or projects which require an IT element
- Out of hours support : Option to provide telephone and onsite support outside office hours including weekends.
How much does it cost?
Each service level agreement is calculated on your business needs and costs vary widely, however, the key areas we take into consideration are as follows:
- Number of PC's
- Number & location of offices
- Number of on-site visits required
Our standard service level agreements include UNLIMITED* phone & remote desktop support during working office hours. Should you require IT support outside of these hours we can build this into your contract price.
We understand that each business has different needs and we endeavour to be as flexible as possible in our approach to providing high quality technical support.
*Subject to a fair usage policy. Advice on training can be given.
What do I do next?
Contact us on 01239 712345 where we can have an informal chat about the level of support you need or email us.
Then we can arrange for one of our technicians to visit your business to give a full appraisal of your current IT systems - this is free of charge with no obligation. We will then prepare a full service level agreement proposal for your consideration.
Antur Teifi Business Park, Aberarad, Newcastle Emlyn, Carmarthenshire, SA38 9DB.
General Enquiries: 01239 712345 - Sales and Customer Care: 01239 712344
Email Enquiries: enquiries@telemat.co.uk - Technical Helpdesk: helpdesk@telemat.co.uk
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